Wisconsin Ag Connection - GreenStone Scores High on Customer Satisfaction Survey

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GreenStone Scores High on Customer Satisfaction Survey
Wisconsin Ag Connection - 08/17/2017

GreenStone scored a 94 percent satisfaction rating among customers on a recently completed survey conducted by Michigan-based Advantage Research and Analysis. For thirteen consecutive years, customers of GreenStone Farm Credit Services have rated the cooperative with a satisfaction score above 90 percent.

"As a cooperative, we are charged with meeting and exceeding our member-owner expectations in the products and services we deliver to rural communities," said GreenStone President and CEO Dave Armstrong. "I am proud of the commitment of our team in their continued delivery of exceptional customer service. Achieving consistently high marks encourages our staff to continue to be innovative in refining and improving our service to members. While the feedback through the research is overwhelmingly positive, hearing directly from our members also allows us to find areas of improvement to meet the evolving needs of our customers."

Customers indicated they were most satisfied with the institution's ability to meet and exceed customer expectations during difficult times on the farm. GreenStone's expertise in understanding market trends and conditions helps customers prepare for economic fluctuations.

GreenStone customers throughout Michigan and Wisconsin, including a random selection of members from the co-operative's traditional, country living, and commercial customer segment, participated in the survey.

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